Our construction client was let down by their previous communications systems. As a result, their ability to deliver projects on time was impacted, until we stepped in.
Our client’s issues : multiple sites and bad quality signal
Our client had teams spread across various locations – offices, warehouses and construction sites. They also had an extremely popular builders merchant shop.
When they contacted us, they were using cordless phones with atrocious signal quality. And that wasn’t the only problem they had.
Also, when someone called the company, all the business phones rang and there was no way of establishing where the calls had to be routed.
Of course, the company had tried to improve the awful caller experience. Unfortunately, their telecommunications provider at the time didn’t show much flexibility and didn’t suggest any improvement that the business deemed satisfying.
Our solution : cordless phones and on-hold marketing
We started by completing a full site survey to establish how many phone stations were required to ensure full coverage across their builders’ merchants site.
Our client can now use the unify Dect cordless phones across the whole site without losing signal. This has resulted in more efficient teams and a much better customer experience.
We have installed the on-premise Unify Hybrid System. However, we provided Voice over Internet technology via SIP trunks. It enables our construction customer to use the cloud technology, if they wish to do so.
We also provided an automated phone system that gives the company customers the option to select the department they require.
It saves time for teams as they are no longer required to answer every call and, thanks to the on-hold marketing technology, our client has been able to write a script of exactly what they want their clients to listen to while on hold.
The message includes information on the multiple services offered by the business, opening hours and details of the company’s website. Our client chose the voice, music as well as the voice-over artist who recorded the message.
Last but not least, our construction client benefits from the expertise of our engineers. They are fully trained in Unify technology and attend regular training courses to remain up to date.
Our engineers focus just as much on delivering excellent customer service.They ensure that communications systems are set up correctly and that all our clients understand how they work.
We provide a dedicated account manager to service, maintain and look after every customer.
The result
Not only have we created cohesive internal communications for our client but we have blended on-premise solutions with the cloud to create seamless and collaborative communications.
Our client’s operations are smoother and the company is in a position to transition its communications to the cloud at a suitable pace.
