Managed IT Services for Apple
Our Managed IT Services for Apple ensure you gain the right support to undertake secure and scalable deployments that allow your organisation to grow, remain secure and connected and empower your workforce through a range of customised solutions.
Our accreditations
We are proud that the services we deliver have been recognised by a number of accreditations, including Cyber Essentials Plus. For more information, please visit our ESG page.
Let us help you obtain expert Apple support
iPad, iPhone and other Apple devices are now a mainstay of corporate business, as employees expect to use the same technology and services at work as they do at home. Popularity for these devices is on the up, with 72% of people choosing to use Apple devices when given the option due to their reputation, quality and multifunctional capabilities.
Apple systems provide several benefits to your organisation, which include:
- An intuitive usability and user-centric design, with fast boot times and efficient all day battery use
- A suite of Apple tools that are used heavily across all industries
Support for employees and teams who either work remotely or frequently travel, simplifying collaboration on Apple and Windows devices - Use of cloud technologies that allow users to access or upload documents quickly and easily.
- The ability to create presentations, share demos and display information. Macs include the iWork suite and incorporate Pages, Keynote and Numbers.
At Espria, we have an extensive knowledge of Apple systems and work with organisations to develop a customised road map that incorporate a suite of Managed IT Services to enable your organisation to meet its goals.
Espria | AppleCare | |
|---|---|---|
Maximum age of equipment | 5 years | 3 years |
Telephone support | (optional) | |
Remote access support | ||
Genuine Apple replacement parts | ||
Parts installation | ||
On-site engineer | ||
Next-day response | ||
Support for common 3rd party products | (optional) | |
Support for common 3rd party applications | ||
Loan stock during repair | ||
Loan stock delivered to your office | ||
Data recovery services | (optional) | |
Data transfer services | (optional) | |
Repairs carries out to ISO9001 quality assurance | ||
Ad-hoc support without appointment |
What are Managed IT Services for Apple?
At Espria, we provide a range of Managed IT Services that focus on the integration, network transparency and the management of mixed Windows and MacOS estates. From here, we can assist with the required support for your Apple devices, without compromising your day-to-day operations. From supply and configuration, top maintenance and support, Espria will help you to “plug and play”.
Our comprehensive range of Managed IT Services to support all your Apple IT requirements, include DEP Registration. DEP also supports the integration of all your Apple devices and the deployment of software and services within your organisation, which will be presented through your Business Dashboard.
Our Managed IT Services for Apple
At Espria, our dedicated team of Apple specialists can offer expert guidance regarding the best Managed IT Services for your Apple devices to ensure you gain the right level of support, security and remain compliant across your operations.:
Apple Managed Device Support
Apple Data Transfer
Apple Lifecycle Management
Integrating OS Platforms
Bridging the gap between Windows-based and Apple Mac systems, our expert team can integrate both platforms to boost collaboration and productivity. Apple devices can be integrated into your existing environment and simplify existing services such as authentication, file sharing and printing.
We can ensure data from both your Macs and PCs are available across your network, meaning you won’t have to move anything manually, and offer a range of monitoring tools that provide essential data insights that enable us to proactively resolve any issues before they arise.
Case Studies
Case Study
What happens when an executive is the only person in the company to work on an Apple device – and it fails?
One of the UK’s leading financial advisors reached out to us when his Macbook Pro failed just hours away attending a flight to a global conference. Fortunately, his organisation had an executive support agreement in place with Espria. Our role as partners involved supporting Apple hardware in a predominantly Windows environment, ensuring operational smoothness at all levels of the company.
He called the service desk at 1pm and was immediately directed to one of our Apple experts to triage the problem. Once we determined that in-person support was needed, we dispatched a senior technician to Heathrow and he arrived within the hour.
Less than an hour after his arrival – having taken the device apart, rebuilt it, then tested it – the job was done.
With the crisis averted, here is what the executive had to say about the quality of Espria’s service,
“These devices are great when they work – but when they don’t, your whole business world is on hold. I could not afford that to be the case. I was time-pressured and a bit stressed too, but the technician just got on with it… no fuss or histrionics. I now know what I was doing wrong, and I have to say, the hints and tips that I got from Zach were an added benefit. Three weeks in, it is a better device than I had originally.”
