We understand that switching to a new provider can be a daunting process. Risks of increased costs, overcomplicating existing process so they are no longer fit for purpose, or even concerns as to whether a new provider will have the knowledge required to support the complexities of your organisation are common concerns.

At Espria, our ITIL-based managed service desk can improve the end-user experience and help organisations to remain agile. Underpinned by strong partnerships, we can strengthen your digital infrastructure and implement long-term strategies that identify key opportunities to improve your services and unlock value for money.

We are committed to working with you to gain a wider understanding of your needs to deliver the highest standards of customer service. Our Service Delivery Managers (SDMs) harness deep ITIL knowledge and act as a single point of contact for many Espria Managed Services, and facilitate access to Espria Project and Professional Services, acting as a vital escalation point for any service or contractual issues. By working to agreed SLAs, our powerful Power BI tools from Microsoft also enable our SDMs to produce automated monthly service reports and deliver key insights in essential meetings at a time that suits you best,

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Whether you are looking to centralise and consolidate your services, implement a standardised IT approach or overhaul existing ways of working, our ITIL-based manged service desk solutions can drive efficiencies, allow end-users to raise incidents directly and view real time stats, progress and get in touch with ease.